PRIVACY POLICY
This privacy policy explains how we collect, use, store and protect personal information when you visit our website, browse our crochet kits, create an account, or place an order through our online shop. We take your privacy seriously and build our data practices to keep your information secure while delivering a smooth shopping experience.
When you place an order on our website, we collect basic information required to process and ship your purchase. This includes your full name, shipping address, billing address, payment details, and contact information such as your email address. We use this data only to complete your transaction, fulfill your order, and send you updates about your package delivery status.
We may automatically collect extra information as you browse our website. This data can include your device type, web browser, ip address, pages you view, links you click, and the amount of time spent on each page. We use this browsing data to understand how visitors explore our store, improve our website layout, and refine our product recommendations for future guests.
Your email address may be used to send order confirmations, shipping alerts, and important updates about your purchases. With your explicit consent, we may also send promotional emails featuring new crochet kit releases, seasonal offers, craft tips and exclusive store discounts. You can unsubscribe from promotional email communications at any time using the unsubscribe link at the bottom of each marketing email.
We do not sell your personal information to third parties for marketing purposes. We only share limited necessary data with trusted service providers who help us run our online business. These partners include payment processors, shipping carriers, website hosting services, and analytics tools. All of these partners are contractually required to protect your personal data and only use it for the services they provide to us.
We store your personal information only for as long as it serves the purpose for which it was collected. For order records, we retain your data for the length of time required to process returns, handle customer support inquiries, and meet applicable legal and tax record keeping requirements. When your data is no longer needed, we securely delete or anonymize it.
We implement standard security measures to protect your personal data from unauthorized access, loss, alteration or disclosure. These safeguards include encrypted data transmission, secure password protection for our internal systems, and limited staff access to personal customer information. While we take strong protective steps, no online data transmission can be guaranteed to be 100% secure.
You hold rights related to your personal data under applicable privacy laws. These rights may include requesting a copy of the personal information we hold about you, requesting corrections to inaccurate information, requesting deletion of your data, or withdrawing consent for data processing where consent applies. To exercise these rights, you can contact our customer service team.
Our website may contain links to external third-party websites. This privacy policy applies only to our own online store, and it does not cover the data practices of any outside websites you visit through these links. We encourage you to read the privacy policy of any external site before sharing your personal information there.
We may occasionally update this privacy policy to reflect changes in our business practices or to comply with updated legal requirements. When we make meaningful changes to this policy, we will post the revised version on our website. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.